Your robot is designed with a suite of features to ensure its longevity and optimal performance. One of these features is the Battery Protection Feature, which helps maintain the health of your robot's battery. Here's a guide to help you understand and troubleshoot battery-related issues.
1. Battery Protection Feature
What is it? The Battery Protection Feature is a built-in mechanism that safeguards your robot's battery. It's designed to prevent overuse and extend the battery's lifespan.
How does it work? If your robot is in standby mode for more than 12 hours without being connected to a charging station, it will automatically shut down. This is to prevent the battery from draining completely, which could damage it.
What should you do?
- Ensure your robot is connected to a charging station when not in use.
- If you notice the robot has shut down while in standby, check the charging connection.
2. Check Charging Connection
Why is it important? A proper charging connection is crucial for your robot's battery health. If the robot shuts down while on the charging base, it could indicate a problem with the connection.
How to check?
- Ensure the robot is correctly positioned on the charging base.
- Check that the charging cable is securely plugged into both the robot and the base.
- Verify that the charging base is plugged into a working power outlet.
What if the problem persists? If you've checked the connection and the robot still shuts down, there might be an issue with the charging base or the robot's charging port.
3. Restart and Monitor
What to do next? After addressing any charging connection issues, restart your robot. Keep an eye on its performance to see if the automatic shutdowns continue.
Monitoring tips:
- Observe the robot's behavior for a few days to see if the issue reoccurs.
- Take note of any patterns or specific situations that trigger the shutdowns.
When to contact customer service: If the automatic shutdowns continue after you've addressed the issues, it's time to reach out to us. We're here to help!
How to Contact Us:
- Call our customer service hotline.
- Send us an email detailing the issue.
- Use our online chat support for immediate assistance.
Remember, regular maintenance and proper use of your robot's features can significantly extend its lifespan and ensure it performs at its best.