After Sales Policy

Warranty Policy

1. Overview

This Dreame Limited Warranty Policy (the "Policy") begins on the date of delivery to the original consumer purchaser. It applies only to products purchased through the following officially authorized store channels within the United States and is valid only for products first sold and used within the United States. To obtain a return, replacement, or warranty service, the purchaser must contact Dreame for problem diagnosis.

For purchases from third-party e-commerce platforms (e.g., Walmart, TikTok, eBay, etc.), please adhere to the respective platform's warranty policy. For purchases from other unauthorized sellers or offline retailers, please contact the seller directly to confirm the specific warranty policy.

Dreame Official Online Stores:

2. Statutory Warranty

This Limited Warranty does not affect your statutory rights under the laws relating to the sale of consumer products. As such, this Dreame Limited warranty benefits are in addition to, and not instead of, rights provided by consumer law.

3. Foreign Product Warranty

The Product available for purchase on this website is manufactured in accordance with U.S. standards/regulations and is intended solely for use in the United States. Our warranty service is only available in the contiguous U.S. and excludes Alaska, Hawaii, Puerto Rico, U.S. Virgin Islands and Guam. If the product is transported and used outside the contiguous U.S., any quality issues or malfunctions arising from such use will not be covered under this warranty.

Warranty service may be limited to the country where the product was first sold. Please check with Dreame to determine if local service is available for products purchased in another country.

3.1 Warranty Period

• The warranty becomes effective from the date of purchase shown on the valid proof of purchase, original receipt, or invoice, or from the delivery date (if the delivery date is later than the purchase date). If the valid proof of purchase, original receipt, or invoice is lost, the warranty period will commence three months after the date indicated on the product's nameplate located on the bottom of the product.

3.2 Fees

During the warranty period, we will inspect the defective product upon receipt to determine if it qualifies for warranty coverage. For covered repairs, we will bear the costs of inspection, materials, labor, and shipping. If the inspection confirms non-warranty coverage, you will be responsible for all repair costs, including inspection fees, materials, labor, and round-trip shipping costs.

3.3 Warranty Exclusions

This warranty does not cover the following:

• Accessories and Consumables: Packaging materials such as printed boxes, internal foam, paper cards, user manuals, expansion screws, labels, cleaning tools, and other consumables are not covered under warranty, unless damage results from defects in non-consumable product components.
• Normal Wear and Aging: Gradual deterioration in performance or appearance resulting from normal use.
• Damage Caused by Improper Use, including but not limited to: 
  • Failure to follow user manual instructions, including but not limited to using non-official accessories or cleaning solutions.
  • Damage caused by improper maintenance or storage.
  • Use for cleaning non-household waste (such as ashes, sand, plaster dust, etc.).
  • Product damage caused by improper disassembly by the customer or unauthorized third parties.
  • Use in commercial or corrosive environments.
  • Damage caused by accidents, liquid ingress, improper voltage, or unauthorized disassembly/repair.
  • The product you purchased is a sample unit whose model or SN does not conform to the SN coding rules for brand-new complete units.
  • Damage to the product due to force majeure, including but not limited to natural disasters, strikes, riots, labor disturbances, failure of subcontractors or suppliers to perform, abnormal manufacturing conditions or costs, carrier or communication delays or failures, fire, flood, storm, ice, accidents, war, explosions, epidemics, government orders or regulations, inability to obtain any necessary governmental or other permits, court orders, or any other cause beyond our reasonable control.

3.4 Out-of-Warranty Repairs

For products damaged due to misuse or beyond the warranty period, we offer paid repair services. You are responsible for all repair fees, parts costs, and round-trip shipping costs. Specific pricing and whether it supports repairs will depend on the product's damage condition. Dreame After-Sales Service will make a judgment based on the actual situation. The final decision on whether repairs are supported will be subject to the reply from Dreame After-Sales Service.

3.5 General Terms and Liability Limitations

Limitation of Liability: To the maximum extent permitted by law, DREAME's total liability shall not exceed the purchase price you paid for the product. We are not liable for any indirect or consequential damages.

This Limited Warranty supersedes all other Dreame warranties and liabilities, whether oral, written, (non-mandatory) statutory, contractual, tortious, or otherwise, including but not limited to any implied conditions, warranties, or other terms regarding satisfactory quality or fitness for a particular purpose, to the extent permitted by applicable law.

If any provision is deemed illegal or unenforceable, that provision shall be excluded from the warranty, and the validity or enforceability of the remaining provisions shall not be affected.

4. Policy Updates and Contact Us

Dreame reserves the right to modify this policy. The latest version will be posted on our website. If any provision of this policy conflicts with local laws, local laws shall prevail.

For warranty service or inquiries, please contact us:
Email: support.na@dreame.tech
Phone: +1 (866) 977-5177 (Eastern Time, Monday–Saturday 9:00 AM–21:00 PM, Sunday 9:00 AM–12:00 AM)

Return and Refund Policy

1. Overview

This Dreame Return and Refund Policy (hereinafter, "this Policy") applies exclusively to products purchased through the official authorized Dreame channels listed below within the United States, and only to products initially sold and used in the United States. To be eligible for a return, exchange, or warranty service, the purchaser must first contact Dreame for problem diagnosis.
For third-party e-commerce platforms (such as Walmart, TikTok, eBay, etc.), please adhere to the respective platform's return and exchange policies. For other unauthorized sellers or offline retailers, please contact the seller directly to confirm their specific return and exchange policies.

2. Return, Exchange & Refund Policy

2.1 30-Day No-Reason Return

You may apply for a no-reason return within thirty (30) calendar days from the date of product receipt, provided you offer valid proof of purchase. Upon approval of your application, and if the product is in its original condition (original packaging, complete accessories, and without obvious human-induced damage), we will accept the return. The refund will be processed back to your original payment method within fourteen (14) calendar days after the returned item is received and successfully inspected.
If the return is classified as "non-quality issue/non-product defect" (e.g., customer dissatisfaction, mistaken purchase, failure to meet advertising expectations, etc.), the customer is responsible for all shipping costs. We recommend the customer use carriers such as FedEx or UPS to send out the item and cover the shipping fees.
We cannot offer a refund or exchange if the product has been received for more than 30 days.

2.2 Quality Issues

For confirmed quality issues, where Dreame determines that the product has a manufacturing defect, we will provide you with a full refund or a one-time free replacement. In this case, Dreame will cover the shipping costs for the return or exchange.

2.3 Return & Exchange Procedure and Conditions

To initiate the return process, please contact the Dreame After-sales Team at support.na@dreame.tech. Please note that the following conditions must be met when initiating a return:

• Valid proof of purchase (original receipt or invoice) must be provided.
• For non-quality related return requests, the request must be made within thirty (30) calendar days from the date of product receipt.
• The returned product must include the original packaging, all accessories, user manuals, and all originally bundled complimentary gifts.
• The product and its components must be intact and free from damage resulting from unauthorized modification, incorrect installation, improper use, or operation not in accordance with official instructions or manuals.
• If the product was purchased with a bundle discount, we reserve the right to deduct the corresponding discount value from the refund amount.
• All products must be returned within ten (10) calendar days after the return and refund service is confirmed.

If any of the above conditions are not met, your return application will not be accepted. Unauthorized returns or Cash on Delivery shipments will be refused.

2.4 Refund

Once the returned product is received at our warehouse and the warehouse confirms that the product meets the return conditions, we will process the refund within 14 business days. We will notify you via email once the order refund has been processed. If you have not received your refund after 14 business days, please contact us at support.na@dreame.tech.

3. Policy Updates and Contact Us

Dreame reserves the right to modify this Policy. The latest version will be posted on our website. If any term of this policy conflicts with your local law, the local law will prevail.
For warranty services or any questions, please contact us:
Email: support.na@dreame.tech
Phone: +1 (866) 977-5177 (Eastern Time, Monday–Saturday 9:00 AM–21:00 PM, Sunday 9:00 AM–12:00 AM)