Customer Support
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Activity overview
Latest activity by Customer Support-
Customer Support created an article,
How to Resolve the Issue of X40 Ultra or X50 Ultra Not Entering Under Cabinets for Cleaning?
Introduction Hey there! Are you experiencing issues with your X40 Ultra or X50 Ultra not entering under cabinets for cleaning? This can be frustrating, but there are several settings and steps you ...
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Customer Support created an article,
What to Do If Your 40 Series or X50 Series Device Is Not Powering On?
IntroductionHey there! If you're having trouble with your 40 Series or X50 Series device not powering on, don't worry—we've got you covered! This issue can occur if the device is powered on without...
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Customer Support created an article,
What to Do If Your 40 Series or X50 Series Device Is Not Powering On?
IntroductionHey there! If you're having trouble with your 40 Series or X50 Series device not powering on, don't worry—we've got you covered! This issue can occur if the device is powered on without...
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Customer Support created an article,
Improving Mopping Performance with the X40 Master
🚿 Is Your X40 Master's Mopping Not Up to Scratch? 🚿 No sweat! Here’s how to get your robot’s mopping performance back on track. Follow these steps to ensure a thorough clean: 1. Use Detergent: Fo...
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Customer Support created an article,
Enhancing Obstacle Recognition with Your X40 Master
🤖 Is Your X40 Master Struggling to Recognize Obstacles? 🤖 If your robot vacuum's AI is having trouble identifying obstacles correctly, here are some steps to help you troubleshoot and improve its p...
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Customer Support created an article,
Understanding Light Touches During Cleaning with the X40 Master
🤖 Your X40 Master's AI Still Touching Obstacles? 🤖 Even with AI recognition enabled, there are reasons why your robot vacuum might still come into contact with obstacles. Here's what you need to kn...
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Customer Support created an article,
Resolving Firmware Upgrade Issues with the X40 Master
🛠️ Firmware Upgrade Troubles with Your X40 Master? 🛠️ Firmware upgrades are essential for keeping your robot vacuum up to date, but sometimes they can run into issues. Here are some steps to help y...
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Customer Support created an article,
Eliminating Odd Smells from Your X40 Master's Mop
🌬️ Notice an Unpleasant Odor Coming from Your X40 Master's Mop? 🌬️ An odd smell from your robot mop can be a sign of a few different issues, but don't worry—we've got some guidelines to help you id...
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Customer Support created an article,
Resolving Charging Issues with the X40 Master
🔌 Is Your X40 Master Not Charging? 🔌 If your robot vacuum isn't charging, it's time to troubleshoot. Here are some steps to help you identify and fix the problem: 1. The Charging Base is Not Power...
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Customer Support created an article,
Resolving Scheduled Cleaning Issues with the X40 Master
🕒 Is Your X40 Master Not Cleaning at the Scheduled Time? 🕒 If your X40 Master is not performing its scheduled cleaning tasks, it could be due to a few reasons. Here's what you can do to troubleshoo...