Ultra X50 reporting mop pad has fallen off, when it has not

Coby R

June 24, 2025 18:27

My dreame robot recently stopped working and reports that the mop pad has fallen off.  Both pads are clearly attached and have not gone anywhere.  I have cleaned the machine and all sensors appear fine.

 

I have ordered new mop pads, but they have not arrived.

 

Any idea how to address this?

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  Bebe

  October 13, 2025 15:11

  I have the same issue and can't find a solution for the L40 ultra

   

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  Elron H

  December 29, 2025 14:31

  Same issue, ticket in. Lets see how this goes. 

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  David Yaffe

  April 08, 2026 19:06

  I have the same issue with my X50. It says “Mop Pad Not Installed” when it is. if I take the device out of the dock, remove and re-install the mop pads and set it down on the floor, it works fine from then on. For some reason, it's not registering that the mop pad is installed. 

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