Map and schedule disappear

Hi Dreame Support,

I’m having a recurring issue with my Dreame L60 Ultra. This is the second time in approximately two weeks that this has happened.

Each time, the robot suddenly loses all of the following:

The saved map of my home

All Cleaning History

My cleaning schedule

I did not factory-reset the robot, remove it from my Dreamehome account, reset the Wi-Fi, or intentionally delete any of this information.

The robot remains connected and appears normally in the Dreamehome app.

Robot firmware: 4.3.9_1476

Dreamehome app: 2.6.2

Auto firmware updates: Previously enabled

Because this has now happened twice within two weeks, simply remapping the house is not an acceptable long-term solution. Could you please investigate whether the robot is experiencing a device reset, firmware issue, or cloud synchronization problem?

I would also like to know whether my previous map and configuration can be recovered from your servers and what can be done to prevent this from happening again.

Please let me know if you need the robot’s UID, serial number, device logs, or the approximate dates and times when each incident occurred.