Customer Support

IntroductionIf your robot encounters issues with overcoming step obstacles—such as failing to climb single steps, double steps, or ramps, or misjudging step heights due to environmental factors—thi...

The top unit of the air purifier can oscillate up to 180° for wide air distribution. You can select from several preset angles via the app or on-device controls:Off (Stationary)Follow45°90°180°Auto...

Hey there, cleaning maestros! 🧹🚧 If your Dreame L10s Plus is ignoring the boundaries of its restricted areas or virtual walls, don't worry—we've got your back. Let's figure out why these barriers a...

If you're seeing the E5 error code on your device, it indicates that there is a motor fault. Don’t worry; we’re here to help you through this!Step 1: Restart Your Device 🔄We recommend starting with...

It seems that your device is experiencing an H3 power fault. Not to worry, we’re here to help! Please try the following steps to resolve the issue:1. **Restart the Device**: Sometimes, a simple res...

The PM20 model is equipped with a heating function. You can adjust the target temperature from the current ambient room temperature up to a maximum of 40°C (104°F).

  Hey there, cleaning crew! 🧼⚡ If your Dreame L10s Plus is acting a bit odd when it comes to charging, don't fret! We're here to guide you through some easy steps to get your buddy back to sipping ...

If you're seeing the E6 error code on your device, it indicates that there is a motor fault. Don’t worry; we’re here to help you through this!Step 1: Restart Your Device 🔄We recommend starting with...

The Dreamehome app stores and provides access to the last 180 days of your air purifier's historical data.

  Hey there, cleaning champs! 🤖🔌 If your trusty cleaning machine is having a hard time finding its way back home to recharge, or if it's just not connecting with the charging station, we're here to...