Customer Support
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Recent activity by Customer Support-
The ground-level lint roller does not perform well in lint removal
This air purifier is designed to clean the air environment, excelling at capturing and filtering airborne lint, dust, allergens, and other particles to prevent pollutants from being inhaled and aff...
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Felting machine roller felt side delamination
"1. This is the hair-collecting roller. It can be removed and reattached by pressing it back into place by hand.2. If the user is dissatisfied, it can be replaced."
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Why does the filter lifespan increase after updating the machine's app firmware?
This is due to our latest app firmware update. This update optimizes the logic for calculating the lifespan of high-efficiency composite filters, resulting in more accurate usage time calculations....
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The weight reading on the weighing platform remains unchanged
"1. To use this weighing platform, press the ""Weigh"" button first, then place your pet on the platform. The weighing process will start automatically.2. Make sure your pet remains still on the pl...
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Why can't the robot charge in the charging station?
"1) Check the charging station to ensure that it is connected to an electrical outlet and has power.2) Ensure the charging contacts on the robot and the charging station are properly connected.3) C...
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Why can't the robot return to the charging station?
"1) Ensure there are no obstacles blocking the path between the charging station and the work area.2) Ensure the area within 1 meter around the charging station is open and flat.3) Check if the cha...
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Can I place the charging station on a hard surface?
No, the charging station needs to be fixed to a soft surface with screws. If it is not secured, it may be moved during docking, causing a failed connection. Moreover, not using screws to fix the ch...
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Why does the robot sometimes make a buzzing noise?
When the robot is working, it will activate the lidar, which may emit a slight buzzing sound during operation. This is normal and not a cause for concern.
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Why can't the robot be turned off?
"1) Ensure that the robot is outside the charging station, as it cannot be turned off when docked.2) Ensure that you have long-pressed the Power button for 2s.For additional assistance, please cont...
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Why can't the robot be turned on?
"1) Ensure that you have long-pressed the Power button for 2s.2) Check the robot to ensure that it has sufficient battery power. If the robot's battery is depleted, place the robot in the charging ...