Customer Support

"Hello, for cleaning this machine, please refer to the following steps:1. Clean the fan blades and air duct: Remove the fan blades following the disassembly instructions. Wipe them clean with a sof...

1. Unplug the power cord and move the air purifier to another room.2. Plug it back in and turn it on, set the fan speed to ""Pet Mode,"" and switch the display to show PM10.3. Near the network icon...

"1. Minor Differences: It is completely normal for there to be slight variations between two different formaldehyde detectors. These differences typically do not indicate a malfunction in either de...

Check whether the high-efficiency composite HPEA filter is properly installed before and after installation; if it is properly installed, that is sufficient.

 Display malfunction: The screen suddenly fails to display when the device is turned on, or the screen suddenly goes blank when rotating.1. Check that the power is connected and that the power cord...

"1. Check that the unit is placed on a level surface, that the internal filter is installed correctly, and that the unit is positioned properly.2. If none of the above issues are present, determine...

"1. The remote control has a magnet that distinguishes between the front and back sides. Place the remote control with the button side facing the unit and position it close to the magnetic mounting...

"Other electronic devices connected to the same router network may cause congestion or malfunctions that affect the product's signal reception. Follow these troubleshooting steps:1. Check for avail...

"1. Purchase region does not match app settings region:First, confirm the region where the product was purchased. Then, check if the region in the app's ""Settings > General Settings > Region"" mat...

"First, check whether the device is in one of the following modes (you can confirm this by looking at the mode indicator light at the air outlet or by checking the mode on the device page in the ap...