Customer Support

① Push the push button in the direction of the arrow ② Press inward to release the lock ③ Lift the dirty water tank cover upwards (refer to the attached video).

"A. Please ensure the clean water tank has sufficient water. B. Select ""Steam Wash"" or ""Steam"" mode. The icon will flash to indicate steam preparation; wait about 35 seconds until it stays soli...

A. Please clean the dirty water tank after each use.B. Please clean the standard brush head after each use to avoid blockage of the suction port.C. Please use the self-cleaning function for the hos...

"A. Please refer to the quick start guide or user manual to ensure the hose assembly is properly installed.B. Please make sure the clean water tank, used water tank, and cleaning solution tank are ...

"Bluetooth signals cannot transmit underwater, so wireless functions (calls / streaming) will disconnect during swimming. Please import music to the headphone's MP3 mode in advance for local playba...

"This may be a temporary software glitch. You can try:Resetting the headphonesUpdating the firmware via the APP.If the problem persists, you may replace it directly."

"This may indicate an abnormal charging circuit. Please:Use the original charging cableEnsure the charging port is dry and clean.If the issue persists, stop charging immediately. Provide photos or ...

This may be due to water ingress (even waterproof models can malfunction after prolonged immersion) or hardware damage. If the problem persists, you may replace it directly.

"This may be caused by Bluetooth pairing conflicts or device cache issues. You can try:Clearing the phone's Bluetooth cacheResetting the headphones and re-pairing.If the issue persists, please prov...

"1. Check the Bluetooth connection, battery level, and ensure the module is clean and positioned correctly.2. Restart the earbuds and device, then clean the surface of the vibration module."