Customer Support

"This may indicate an abnormal charging circuit. Please:Use the original charging cableEnsure the charging port is dry and clean.If the issue persists, stop charging immediately. Provide photos or ...

This may be due to water ingress (even waterproof models can malfunction after prolonged immersion) or hardware damage. If the problem persists, you may replace it directly.

"This may be caused by Bluetooth pairing conflicts or device cache issues. You can try:Clearing the phone's Bluetooth cacheResetting the headphones and re-pairing.If the issue persists, please prov...

"1. Check the Bluetooth connection, battery level, and ensure the module is clean and positioned correctly.2. Restart the earbuds and device, then clean the surface of the vibration module."

Press and hold both the Voice Button and the Self-Cleaning Button simultaneously to restore the factory settings.

The scraper is now made of a new high-performance polymer material with excellent heat resistance and wear resistance — resistant to deformation and abrasion.This Dreame self-developed polymer scra...

The high-temperature resistant brush roll does not deform even after prolonged high-temperature washing and drying, maintaining cleaning performance while being more resistant to water stains.First...

No. The newly upgraded drying noise is only 64dB(A), similar to a household electric fan — safe to use day or night.【Detailed explanation:】• The newly upgraded constant-temperature drying does not ...

There are two drying modes: 5-min and 30-min (both at 95°C).1. Normally, after self-cleaning, it will automatically run the 5-min rapid drying.2. To use the 30-min dry mode (or to dry without self-...

Short-wavelength blue light has a higher refractive index for grease and wet dirt, making it easier to clearly see the edges of uncleaned stains. During extended cleaning sessions (such as whole-ho...