Customer Support

"1) Check the charging station to ensure that it is connected to an electrical outlet and has power.2) Ensure the charging contacts on the robot and the charging station are properly connected.3) C...

"1) Ensure there are no obstacles blocking the path between the charging station and the work area.2) Ensure the area within 1 meter around the charging station is open and flat.3) Check if the cha...

No, the charging station needs to be fixed to a soft surface with screws. If it is not secured, it may be moved during docking, causing a failed connection. Moreover, not using screws to fix the ch...

When the robot is working, it will activate the lidar, which may emit a slight buzzing sound during operation. This is normal and not a cause for concern.

"1) Ensure that the robot is outside the charging station, as it cannot be turned off when docked.2) Ensure that you have long-pressed the Power button for 2s.For additional assistance, please cont...

"1) Ensure that you have long-pressed the Power button for 2s.2) Check the robot to ensure that it has sufficient battery power. If the robot's battery is depleted, place the robot in the charging ...

The long-term storage temperature for the robot and base station is -10 to 35°C. However, to extend battery life, it is recommended to power off the device and store it in a dry, shaded location at...

"1) Check if the radar cover is open and if the radar is dirty.2) If the radar appears normal, restart or reset the device for testing.3) If the issue persists, please provide device logs and devic...

"1. Pause and power down the robot. Check the chassis, wheels, and bumpers for tangled grass or embedded stones. If any are found, remove them, wipe down the radar and camera, inspect the bumpers, ...

"1. Turn off the power to the equipment, remove the cutting deck, and check whether it is entangled with weeds or other foreign objects, or if any stones are stuck. If so, clean it thoroughly befor...