Customer Support
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Recent activity by Customer Support-
How to restore factory settings?
Press and hold both the Voice Button and the Self-Cleaning Button simultaneously to restore the factory settings.
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Does the wiper strip deform and break easily when washed and dried at high temperatures?
The scraper is now made of a new high-performance polymer material with excellent heat resistance and wear resistance — resistant to deformation and abrasion.This Dreame self-developed polymer scra...
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Is there any difference between the high-temperature resistant roller brush and the previous roller brush?
The high-temperature resistant brush roll does not deform even after prolonged high-temperature washing and drying, maintaining cleaning performance while being more resistant to water stains.First...
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What functions does intelligent interaction include?
No. The newly upgraded drying noise is only 64dB(A), similar to a household electric fan — safe to use day or night.【Detailed explanation:】• The newly upgraded constant-temperature drying does not ...
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How many drying modes does it have?
There are two drying modes: 5-min and 30-min (both at 95°C).1. Normally, after self-cleaning, it will automatically run the 5-min rapid drying.2. To use the 30-min dry mode (or to dry without self-...
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Why is the floor brush light blue?
Short-wavelength blue light has a higher refractive index for grease and wet dirt, making it easier to clearly see the edges of uncleaned stains. During extended cleaning sessions (such as whole-ho...
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Why does the Wet&Dry Vacuum not produce hot water?”
If no hot water at all, try these steps:1. Fill the clean water tank.2. Switch to "Hot Water Mode".3. Wait for preheat (progress shown on screen).4. Reinstall the water tank until it clicks.5. Chec...
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Why is the water temperature lower in hot water mode?
Hot water is mixed from steam and cold water. The water flow is small during cleaning, so heat is lost quickly — it's normal for the temperature to feel less hot.
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Why doesn't the floor scrubber produce foam?
Please follow the steps below:1.Make sure you have added official cleaning solution (water alone will not work); other cleaning solutions may be incompatible.2.Make sure FoamWash mode is enabled — ...
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Why doesn't the floor scrubber produce foam?
Please follow the steps below:1.Make sure you have added official cleaning solution (water alone will not work); other cleaning solutions may be incompatible.2.Make sure FoamWash mode is enabled — ...