Customer Support

This is normal and nothing to worry about. The humidifier filter contains a broad-spectrum antibacterial and anti-egg formula that may produce a slight odor. This will dissipate on its own after ab...

"1. Check if water has been added above the reservoir's warning line.2. When adding water, check if any residual water remains at the bottom of the reservoir.3. If no abnormalities are found above,...

"1. When the customer first receives the machine and installs it for use, they may inadvertently snap or bend the terminal pins on the underside of the machine, preventing the motor rotation signal...

Press the power button to return the fan blades to their original position, then manually align them. A slight angular deviation is normal and does not affect overall product functionality.

"1. Press the power button to shut down the machine and allow the fan blades to fully return to their neutral position.2. Check if the floor surface is level before moving the unit to a new locatio...

"1. Check if any foreign objects have fallen into the fan blades or air ducts, or if obstructions are present. Please remove any obstructions. For objects inside the duct, remove the fan blades and...

"The remote control may be out of batteries. Please follow these steps to replace the remote control batteries:1. Use a Phillips screwdriver to remove the screw on the back of the remote control, t...

"1. The remote control contains a button battery. Before first use, remove the plastic tab from the battery compartment on the back of the remote to enable normal operation.2. If the battery and re...

"1. The operating principle of bladeless fans is to ""compress and accelerate air at high speeds before expelling it."" Compared to fans with blades, they operate at slightly higher speeds, and mod...

please troubleshoot as follows:1. Check if the power plug is securely connected2. Verify the unit is properly installed; the arrow pointing to the lock icon indicates correct installation3. Verify ...