Customer Support

The long-term storage temperature for the robot and base station is -10 to 35°C. However, to extend battery life, it is recommended to power off the device and store it in a dry, shaded location at...

"1) Check if the radar cover is open and if the radar is dirty.2) If the radar appears normal, restart or reset the device for testing.3) If the issue persists, please provide device logs and devic...

"1. Pause and power down the robot. Check the chassis, wheels, and bumpers for tangled grass or embedded stones. If any are found, remove them, wipe down the radar and camera, inspect the bumpers, ...

"1. Turn off the power to the equipment, remove the cutting deck, and check whether it is entangled with weeds or other foreign objects, or if any stones are stuck. If so, clean it thoroughly befor...

"1. Turn off the power to the equipment and inspect the wheels. Grass clippings, small twigs, or dirt can easily get caught in the wheel grooves or inside the wheels, causing them to jam. We recomm...

"1) The mowing task will automatically end if paused for over 24 hours.2) The mower may have been powered off and restarted; tasks will automatically end after shutdown.3) If the above conditions a...

"1) 1) Is the robot's battery level below 15%? Scheduled tasks will not run when low on power.2) Is the robot in frost protection mode? Scheduled tasks will not run during frost protection.3) Is th...

"1) Please check if Do Not Disturb mode is enabled. During Do Not Disturb hours, the robot will not resume mowing after returning to the charging station.2) Verify that the device is fully charged ...

"1) Check for excessive obstacles in the working area; frequent obstacle avoidance may cause chaotic mowing paths.2) The robot may not follow a perfect zigzag pattern on slopes steeper than 20°, po...

"Steam Cleaner Descaling Method with Citric Acid Preparation: Food-grade citric acid + 40-60℃ warm water (ratio 1:10)Steps:1. Empty the old water from the tank, pour in the prepared citric acid sol...