Customer Support

 Display malfunction: The screen suddenly fails to display when the device is turned on, or the screen suddenly goes blank when rotating.1. Check that the power is connected and that the power cord...

"1. Check that the unit is placed on a level surface, that the internal filter is installed correctly, and that the unit is positioned properly.2. If none of the above issues are present, determine...

"1. The remote control has a magnet that distinguishes between the front and back sides. Place the remote control with the button side facing the unit and position it close to the magnetic mounting...

"Other electronic devices connected to the same router network may cause congestion or malfunctions that affect the product's signal reception. Follow these troubleshooting steps:1. Check for avail...

"1. Purchase region does not match app settings region:First, confirm the region where the product was purchased. Then, check if the region in the app's ""Settings > General Settings > Region"" mat...

"First, check whether the device is in one of the following modes (you can confirm this by looking at the mode indicator light at the air outlet or by checking the mode on the device page in the ap...

This air purifier is designed to clean the air environment, excelling at capturing and filtering airborne lint, dust, allergens, and other particles to prevent pollutants from being inhaled and aff...

"1. This is the hair-collecting roller. It can be removed and reattached by pressing it back into place by hand.2. If the user is dissatisfied, it can be replaced."

This is due to our latest app firmware update. This update optimizes the logic for calculating the lifespan of high-efficiency composite filters, resulting in more accurate usage time calculations....

"1. To use this weighing platform, press the ""Weigh"" button first, then place your pet on the platform. The weighing process will start automatically.2. Make sure your pet remains still on the pl...