Customer Support

If no hot water at all, try these steps:1. Fill the clean water tank.2. Switch to "Hot Water Mode".3. Wait for preheat (progress shown on screen).4. Reinstall the water tank until it clicks.5. Chec...

Hot water is mixed from steam and cold water. The water flow is small during cleaning, so heat is lost quickly — it's normal for the temperature to feel less hot.

Please follow the steps below:1.Make sure you have added official cleaning solution (water alone will not work); other cleaning solutions may be incompatible.2.Make sure FoamWash mode is enabled — ...

Please follow the steps below:1.Make sure you have added official cleaning solution (water alone will not work); other cleaning solutions may be incompatible.2.Make sure FoamWash mode is enabled — ...

If there's no steam, please try the following steps first: 1. Make sure the clean water tank has sufficient water.2. Make sure the unit is switched to "Steam Mode".3. After turning it on, wait for ...

If there's no steam, please try the following steps first: 1. Make sure the clean water tank has sufficient water.2. Make sure the unit is switched to "Steam Mode".3. After turning it on, wait for ...

For short-haired carpets or floor mats, the wet dry vacuum can operate normally without clogging. When the roller brush is clean, the carpet can be cleaned. It is recommended to use the suction mod...

For short-haired carpets or floor mats, the wet dry vacuum can operate normally without clogging. When the roller brush is clean, the carpet can be cleaned. It is recommended to use the suction mod...

For short-haired carpets or floor mats, the wet dry vacuum can operate normally without clogging. When the roller brush is clean, the carpet can be cleaned. It is recommended to use the suction mod...

Clean water tank capacity 1000ml, dirty water tank capacity 500ml (upright), 300ml (lying flat). Due to the bumps during transportation and the temperature and pressure changes in the testing envir...