Customer Support

IntroductionIf you notice that one side of your robot's chassis elevation experiences a slight dropping during operation, this may be a normal response to certain environmental conditions. This FAQ...

Pollen in spring, formaldehyde release in summer, wildfire smoke in autumn, and poor ventilation in winter all impact indoor air quality. Dust mites, mold, and other allergens can also pose health ...

Hey there, cleaning crew! 🧽💔 If you've noticed your mop pad taking a hike during operations, we feel your pain and we're here to help! Let's fix this little dance partner so it stays put and keeps ...

If you're seeing the E3 error code on your device, it indicates that there is a motor fault. Don’t worry; we’re here to help you through this!Step 1: Restart Your Device 🔄We recommend starting with...

It seems that your device is experiencing an H1 power fault. Not to worry, we’re here to help! Please try the following steps to resolve the issue: 1. **Restart the Device**: Sometimes, a simple re...

IntroductionIf your robot encounters an issue where the chassis lift feature fails to help overcome obstacles during operation—for example, the chassis does not lift as expected when facing barrier...

The device is engineered for quiet performance. In Comfort Mode, it operates at a minimum noise level of just 32dB(A), ensuring it will not disturb your sleep. Even at its most powerful setting, th...

Hey there, cleaning commandos! 🛠️✨ If your trusty cleaning sidekick is throwing a positioning party foul, no sweat! We're here to help you get the show back on the road with a few simple steps. Let...

If you're seeing the E4 error code on your device, it indicates that there is a motor fault. Don’t worry; we’re here to help you through this!Step 1: Restart Your Device 🔄We recommend starting with...

It seems that your device is experiencing an H2 power fault. Not to worry, we’re here to help! Please try the following steps to resolve the issue:1. **Restart the Device**: Sometimes, a simple res...