Customer Support

"1. Turn off the power to the equipment and inspect the wheels. Grass clippings, small twigs, or dirt can easily get caught in the wheel grooves or inside the wheels, causing them to jam. We recomm...

"1) The mowing task will automatically end if paused for over 24 hours.2) The mower may have been powered off and restarted; tasks will automatically end after shutdown.3) If the above conditions a...

"1) 1) Is the robot's battery level below 15%? Scheduled tasks will not run when low on power.2) Is the robot in frost protection mode? Scheduled tasks will not run during frost protection.3) Is th...

"1) Please check if Do Not Disturb mode is enabled. During Do Not Disturb hours, the robot will not resume mowing after returning to the charging station.2) Verify that the device is fully charged ...

"1) Check for excessive obstacles in the working area; frequent obstacle avoidance may cause chaotic mowing paths.2) The robot may not follow a perfect zigzag pattern on slopes steeper than 20°, po...

"Steam Cleaner Descaling Method with Citric Acid Preparation: Food-grade citric acid + 40-60℃ warm water (ratio 1:10)Steps:1. Empty the old water from the tank, pour in the prepared citric acid sol...

The three flashing lights indicate that the device's over-temperature protection has been activated, usually because the unit is unable to draw water. Please check if the water tank is damaged. If ...

"Please refer to the following steps to troubleshoot:1. Check whether the power supply is connected, whether the machine buttons are responsive, and whether it can power on normally.2. Check whethe...

"1. Check Water LevelCheck the clean water tank. If empty, refill it completely.2. Wait for Heating (If Applicable)If the hot water or steam mode indicator light is blinking, the system is heating....

Please check whether the hose assembly is installed properly. If not, install the hose assembly according to the instructions