Customer Support
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Recent activity by Customer Support-
What do the three flashing indicators on the SH10 mean? Why are the three indicators on the SH10 flashing?
The three flashing lights indicate that the device's over-temperature protection has been activated, usually because the unit is unable to draw water. Please check if the water tank is damaged. If ...
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SH10 not producing steam? SH10 not working? SH10 buttons unresponsive?
"Please refer to the following steps to troubleshoot:1. Check whether the power supply is connected, whether the machine buttons are responsive, and whether it can power on normally.2. Check whethe...
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After pressing the water spray button, there is no water flowing out or only a small amount of water flowing out (steam mode is alike).
"1. Check Water LevelCheck the clean water tank. If empty, refill it completely.2. Wait for Heating (If Applicable)If the hot water or steam mode indicator light is blinking, the system is heating....
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My machine leaks during placement
Please check whether the hose assembly is installed properly. If not, install the hose assembly according to the instructions
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How to remove the lid of the dirty water tank?
① Push the push button in the direction of the arrow ② Press inward to release the lock ③ Lift the dirty water tank cover upwards (refer to the attached video).
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Why is my machine not producing steam?
"A. Please ensure the clean water tank has sufficient water. B. Select ""Steam Wash"" or ""Steam"" mode. The icon will flash to indicate steam preparation; wait about 35 seconds until it stays soli...
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What should I do if the machine has weak suction?
A. Please clean the dirty water tank after each use.B. Please clean the standard brush head after each use to avoid blockage of the suction port.C. Please use the self-cleaning function for the hos...
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What should I do if the machine leaks after starting?
"A. Please refer to the quick start guide or user manual to ensure the hose assembly is properly installed.B. Please make sure the clean water tank, used water tank, and cleaning solution tank are ...
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No sound or Bluetooth connection failure while swimming？
"Bluetooth signals cannot transmit underwater, so wireless functions (calls / streaming) will disconnect during swimming. Please import music to the headphone's MP3 mode in advance for local playba...
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Volume adjustment malfunction
"This may be a temporary software glitch. You can try:Resetting the headphonesUpdating the firmware via the APP.If the problem persists, you may replace it directly."