Customer Support

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"1. Check if the power supply is properly connected.2. Replace the power supply and restart the device.3. Provide a video of the issue."

"1. Restart the device. Check if any foreign objects are blocking the air outlet. If so, please clear them.2. Inspect the purification filter and humidification filter for dirt. Rinse or replace th...

"1. Check the water level in the tank. Low water levels can cause resonance; add water to the tank.2. Place on a solid countertop or floor surface."

"1. Restart the device.2. Inspect the humidifier filter and rinse or replace it.3. Check if the air vent is blocked by foreign objects and clear it."

The primary cause of this phenomenon is the growth of toxic bacteria on the humidifier filter after prolonged use in a humid environment. We recommend removing the humidifier filter, soaking it in ...

This is normal and nothing to worry about. The humidifier filter contains a broad-spectrum antibacterial and anti-egg formula that may produce a slight odor. This will dissipate on its own after ab...

"1. Check if water has been added above the reservoir's warning line.2. When adding water, check if any residual water remains at the bottom of the reservoir.3. If no abnormalities are found above,...

"1. When the customer first receives the machine and installs it for use, they may inadvertently snap or bend the terminal pins on the underside of the machine, preventing the motor rotation signal...

Press the power button to return the fan blades to their original position, then manually align them. A slight angular deviation is normal and does not affect overall product functionality.