Customer Support

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"1. Check if the power supply is properly connected.2. Replace the power supply and restart the device.3. Provide a video of the issue."

"1. Restart the device. Check if any foreign objects are blocking the air outlet. If so, please clear them.2. Inspect the purification filter and humidification filter for dirt. Rinse or replace th...

"1. Check the water level in the tank. Low water levels can cause resonance; add water to the tank.2. Place on a solid countertop or floor surface."

"1. Restart the device.2. Inspect the humidifier filter and rinse or replace it.3. Check if the air vent is blocked by foreign objects and clear it."

The primary cause of this phenomenon is the growth of toxic bacteria on the humidifier filter after prolonged use in a humid environment. We recommend removing the humidifier filter, soaking it in ...