Customer Support

"1. Press the power button to shut down the machine and allow the fan blades to fully return to their neutral position.2. Check if the floor surface is level before moving the unit to a new locatio...

"1. Check if any foreign objects have fallen into the fan blades or air ducts, or if obstructions are present. Please remove any obstructions. For objects inside the duct, remove the fan blades and...

"The remote control may be out of batteries. Please follow these steps to replace the remote control batteries:1. Use a Phillips screwdriver to remove the screw on the back of the remote control, t...

"1. The remote control contains a button battery. Before first use, remove the plastic tab from the battery compartment on the back of the remote to enable normal operation.2. If the battery and re...

"1. The operating principle of bladeless fans is to ""compress and accelerate air at high speeds before expelling it."" Compared to fans with blades, they operate at slightly higher speeds, and mod...

please troubleshoot as follows:1. Check if the power plug is securely connected2. Verify the unit is properly installed; the arrow pointing to the lock icon indicates correct installation3. Verify ...

"Hello, for cleaning this machine, please refer to the following steps:1. Clean the fan blades and air duct: Remove the fan blades following the disassembly instructions. Wipe them clean with a sof...

1. Unplug the power cord and move the air purifier to another room.2. Plug it back in and turn it on, set the fan speed to ""Pet Mode,"" and switch the display to show PM10.3. Near the network icon...

"1. Minor Differences: It is completely normal for there to be slight variations between two different formaldehyde detectors. These differences typically do not indicate a malfunction in either de...

Check whether the high-efficiency composite HPEA filter is properly installed before and after installation; if it is properly installed, that is sufficient.