Customer Support
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Recent activity by Customer Support-
What to do if the roller brush is stuck by foreign objects?
IntroductionIf the robot squeaks, stops, or reports “brush blocked” after sucking up cords or large debris, follow the steps below to clear the jam. TroubleshootingStep 1 – Power off the robot and ...
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What to do if the mop cloth is not flat after installation?
IntroductionIf you see wrinkles, bubbles, or one edge lifting, follow the steps below to achieve a perfectly smooth mop pad. TroubleshootingStep 1 – Remove the pad completely and check that the pla...
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What to do if the main-brush cover will not click into place?
IntroductionIf the cover lifts at one corner or the robot reports “brush cover missing”, follow the steps below to seat it correctly. TroubleshootingStep 1 – Remove the cover completely and re-inse...
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Do I need to physically roll up my carpets before every clean?
Problem description“I have mixed floors—tiles plus rugs—and I’m afraid the mop will soak the carpet. Must I remove the rugs each time?” Please review the options below to decide whether automatic r...
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How do I handle cleaning in a duplex or two-floor house?
Problem description“My bedrooms are upstairs—do I need two robots or can one unit manage both levels?” Please review the short guide below to decide how to create and switch floor maps.Move the mac...
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How do I set up a scheduled cleaning for specific rooms and times?
Problem description“I’d like the robot to clean the living room every weekday at 10 a.m.—where do I configure this?” Please review the quick guide below to decide which parameters you need to selec...
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How do I perform a system reset or restore factory settings?
Problem description“I want to clear all schedules and start fresh—what is the correct way to reset without losing the map?” Please review the short guide below to decide whether a simple reset or a...
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How do I use carpet boost for better cleaning results?
Problem description“I’d like stronger suction on my living-room rug—where is the carpet boost setting and how does it work?” Please review the quick guide below to decide whether auto-boost or manu...
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Can the main unit operate in a very dim environment?
Problem description“I’d like to run the vacuum at night with the lights off— will the sensors still work?” Please check the short explanation below to decide whether you need to leave any lamps on....
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Can the robot’s dust-bin filter be washed with water?
Problem description“I’d like to rinse the filter under the tap— is that safe, and how long should it dry?” Please review the quick guide below to decide whether washing is needed.The filter screen ...