Customer Support
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What to Do When One Side of the Chassis Experiences Slight Dropping?
IntroductionIf you notice that one side of your robot's chassis elevation experiences a slight dropping during operation, this may be a normal response to certain environmental conditions. This FAQ...
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Why should households consider buying an air purifier?
Pollen in spring, formaldehyde release in summer, wildfire smoke in autumn, and poor ventilation in winter all impact indoor air quality. Dust mites, mold, and other allergens can also pose health ...
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How to Resolve Chassis Lift Failure to Overcome Obstacles?
IntroductionIf your robot encounters an issue where the chassis lift feature fails to help overcome obstacles during operation—for example, the chassis does not lift as expected when facing barrier...
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Is the Dreame Air Purifier PM10/PM20 noisy when it's operating?
The device is engineered for quiet performance. In Comfort Mode, it operates at a minimum noise level of just 32dB(A), ensuring it will not disturb your sleep. Even at its most powerful setting, th...
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How to Address Obstacle Navigation/Overcome Steps Issues with Your Robot?
IntroductionIf your robot encounters issues with overcoming step obstacles—such as failing to climb single steps, double steps, or ramps, or misjudging step heights due to environmental factors—thi...
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What is the maximum oscillation angle of the Dreame Air Purifier PM10/PM20?
The top unit of the air purifier can oscillate up to 180° for wide air distribution. You can select from several preset angles via the app or on-device controls:Off (Stationary)Follow45°90°180°Auto...
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Which Dreame Air Purifier models include a heating function, and what is the adjustable temperature range?
The PM20 model is equipped with a heating function. You can adjust the target temperature from the current ambient room temperature up to a maximum of 40°C (104°F).
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How far back can I view my historical data of my Dreame Air purifier in the Dreamehome app?
The Dreamehome app stores and provides access to the last 180 days of your air purifier's historical data.
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What should I do if my Dreame air purifier PM10/PM20 fails to connect to my Wi-Fi network and Dreame APP?
1️⃣If you are encountering a "Fails to connect to the network" error, please follow this step-by-step troubleshooting guide. ①Enable Phone Permissions:In your smartphone's settings, make sure that ...
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How do I connect Dreame PM10/PM20 to the app and connect it to the network?
Before you begin, please ensure you have completed the following preparations:Download and install the Dreamehome app from your app store.Connect your smartphone to your home's 2.4GHz Wi-Fi network...