🏭📦 Hello there, new H12s owner! If you've noticed hair-like debris on your device after unpacking, we're here to explain why and how to handle it.
Our machines, crafted from injection-molded materials, are carefully packaged in PE bags and nestled within yellow cardboard boxes. During their journey to you and in storage, it's not uncommon for dust or debris from the cardboard to cling to the PE bags or the machine's surface, especially due to static electricity. 🌬️💭 This is a common phenomenon, particularly in dry conditions.
🙇♂️😔 We genuinely apologize for any inconvenience this might have caused and understand if it wasn't the first impression you were expecting. To keep your H12s looking its best, we suggest gently wiping the machine's surface with a clean, soft cloth after unpacking to remove any dust or debris. 🧼🖐
🧽💨 A quick clean will have your machine looking brand new and ready to tackle those cleaning tasks. We value your understanding and are dedicated to making your experience with our products the best it can be.
Thank you for your patience, and we're here to support you every step of the way!