Hey there! If you've flicked the switch on your H12 Pro and the roller brush is just standing still, it can be a bit of a worry. But don't panic! We're here to help you figure out what's going on and get your cleaning machine back in action:
1️⃣ Give the Roller Brush a Once-Over:
- Start by taking off the roller brush and giving it a thorough inspection. Make sure it's hooked up correctly and that there's nothing in the way that could be stopping it from spinning.
2️⃣ Power Cycle and Check Again:
- Give your H12 Pro a fresh start by turning it off and then back on. Keep an eye on the roller brush to see if it springs into action. If it's still not budging, it might be time to consider a deeper look.
3️⃣ Swap in a New Roller Brush:
- If the shaft is spinning but the brush itself isn't, it could be time for a new roller brush. Sometimes, a simple part swap is all you need to get your H12 Pro back in business.
4️⃣ Professional Help:
- If you've tried everything and the roller brush is still on strike, it's best to send your H12 Pro to the pros for some professional TLC. It's always better to have experts check it out to prevent any further issues.
If you're feeling unsure about any of these steps or if the problem just won't quit, don't hesitate to reach out to customer service. We're here to help! Your H12 Pro is a mighty cleaning machine, and with a little care, it'll be tackling dirt and grime for you for a long time to come. 🔧🧼🛠🔧🛠