Hey there! 😊 Based on what you described, it looks like the issue might be because you and the shared user are logged into different servers. No worries, though! Here’s what you can do to fix it:
1. **Adjust Regional Settings 🌍**
- First things first, make sure that both you and the shared user have the "Region" set to the same country or region in the app. You can find this setting in the spot shown in the picture below.
2. **Re-share the Device 🔄**
- Once you’ve got the regional settings sorted out, go ahead and try re-sharing the device. This should help get everything back on track!
Give these steps a try, and hopefully everything will work smoothly! If you still encounter issues, just let us know, and we’ll be here to help! 😊✨
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