Having trouble pairing your robotic vacuum cleaner with your Wi-Fi? Don’t worry! Our main unit supports only 2.4G Wi-Fi networks, so here are some simple steps to help you resolve the issue:
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Find a Strong Signal 📶:
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When you start the pairing process, make sure to place your robot in an area with a strong Wi-Fi signal from your home.
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Enable Location Permissions 📱:
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Before pairing, check that location permissions are enabled on your phone and that the app has access to your location. This helps everything connect smoothly!
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Wait for the Voice Prompt 🔊:
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When connecting to the hotspot from your main unit, listen for the voice prompt. Once you hear it, return to the app to check the pairing status.
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Keep Wi-Fi Credentials Simple 🔑:
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When setting up your home Wi-Fi name and password, use English letters and numbers. Avoid special symbols or Chinese characters for a hassle-free connection.
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Try a Different Phone 📞:
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If you're still experiencing issues, the model of your phone might be affecting the connection. Try using a different phone to see if that resolves the problem.
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If none of these solutions work, consider creating a hotspot with another phone and attempt the pairing again.
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For more tips, support, and to connect with fellow robot enthusiasts, join our DreameTech North American Community! Stay updated with the latest news, engage with our team, and enjoy exclusive offers.
We're here to help you make the most of your cleaning experience! Happy vacuuming! 🧹✨