Is your app telling you that your device is offline? Don’t worry! Here’s a friendly guide to help you troubleshoot and get everything back online. Let’s get started! 😊
Possible Reasons Why Your Device is Offline
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The Device is Off: When the machine is turned off, the app simply can’t connect.
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Weak Signal: The device's online status depends on the network signal strength where it is located. If the signal is weak or unstable, the robot may appear offline.
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No Home Wi-Fi Connection: If your home Wi-Fi is down, your device will show offline.
Solutions to Bring Your Device Back Online
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Power On the Device: Check if the machine is turned off. If it is, simply long-press the power button to turn it back on and reconfigure the network. 🔋
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Offline During Cleaning: If the machine is offline during its cleaning task, don’t worry! It will continue its previous task. Once the network signal improves, the device will automatically reconnect.
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Add or Reset Network: You can try adding or resetting the network settings. Make sure to select a router that is close to the machine for better connection. 📶
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Check Your Home Wi-Fi: Ensure that your home Wi-Fi is working properly. If you notice any issues, fix your home network and then try configuring the settings again.
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5G Priority Settings: Double-check if the 5G priority is enabled in the network configuration settings of the machine. If it is, consider turning this setting off to see if that helps. ⚙️
Need More Help?
If you’re still facing issues after trying these solutions, don’t hesitate to reach out for support! We’re here to help you get back online. 🤗
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