1️⃣ Check the Battery Level
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Issue: Low battery may prevent startup.
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Solution:
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Use the original magnetic adapter to charge for at least 30 minutes.
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After charging, try turning the device on again.
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2️⃣ Force Restart (If Device Is Unresponsive)
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Issue: The device may be frozen.
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Solution:
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Long-press the power button for a forced restart (refer to the manual for exact steps).
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3️⃣ Inspect the Power Button
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Issue: Physical damage or malfunction.
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Solution:
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Press the button and check for abnormalities (e.g., looseness, sticking, or lack of tactile feedback).
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⚠️ Still Not Working?
If the problem persists after these steps, we’ll escalate your case to our technical team for further support.