Step 1: Safety First
⚠️ Ensure the Dreame Z1 is NOT underwater during setup. Remove it from the pool and dry the charging port if wet.
Step 2: Check Your WiFi Router
✔️ Verify your 2.4GHz WiFi network is working (5GHz is not supported).
✔️ Restart the router if needed.
Step 3: Test with Mobile Hotspot
1️⃣ Phone A: Enable a 2.4GHz hotspot (disable 5GHz if possible).
2️⃣ Phone B:
-
Connect to Phone A’s hotspot.
-
Open the DreameHome App and attempt to pair the Z1.
3️⃣ Check if the connection succeeds.
Still Not Working?
If the issue persists, we’ll escalate your case to our technical team for advanced support.
Need help? Reply here! 😊