Introduction
Hey, there! When using X50 Ultra with an LDS (Laser Distance Sensor), the LDS sometimes does not work properly. This issue might affect the device's performance and functionality. To help you troubleshoot and resolve this problem, we have compiled a step-by-step guide.
Troubleshooting
Step 1: Check the Firmware Version
Open the app associated with your robotic device and check if the firmware version is the latest one. If it is not, update the firmware to the latest version.
Step 2: Test in an Unobstructed Area
Move the robot to an empty and unobstructed area. This will help ensure that external factors like obstacles or clutter are not interfering with the LDS's movement. Perform a test in this area to see if the LDS can be raised or lowered normally.
Step 3: Verify Radar Lifting Function
Check if the radar lifting function in the app is turned on, and use the remote control in the
app's accessibility settings to see if it can raise and lower normally.
Step 4: Inspect and Clean
Inspect the radar surface and the robot's top cover for any liftted stickers or debris, and clean
them up.
Step 5: Restart the Robot
Long-press the robot's power button to restart the device. After the restart, try the task of raising or lowering the LDS again.
Conclusion
Now that you've gone through these troubleshooting steps, you can start experiencing the functionality of your device's LDS. If your problem persists, please contact our customer service team for further assistance.
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