Introduction
Hey there! If you are encountering an error message on your app or voice prompt indicating that the "Auto-empty Base Cover is Not Closed or Dust Collection Bag is Not Installed," it can be a common issue related to the setup or maintenance of your robotic vacuum's auto-empty base. This error typically means that the device is unable to detect that the cover is properly closed or that the dust collection bag is installed correctly. Fortunately, this issue can often be resolved with a few simple checks and adjustments.
Troubleshooting
Step 1: Check the Top Cover
First, ensure that the top cover of the base station is fully closed. Sometimes, the cover may not be seated properly, which can trigger this error.
Step 2: Verify Dust Bag Installation
Ensure the dust bag is properly installed, then restart the robot and try again.
Conclusion
By following these troubleshooting steps, you should be able to resolve the issue of the "Auto-empty Base Cover Not Closed or Dust Collection Bag Not Installed" error. If your problem persists, please contact our customer service team for further assistance.
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