Introduction
Hey there! If your robotic mop is not recognizing the water tank or you are not hearing any voice prompt when installing it, this can indicate an issue with the installation or the water tank itself. This problem can be caused by improper installation, missing components, or other technical issues. However, with a few simple troubleshooting steps, you can usually resolve this issue quickly and ensure your device functions properly.
Troubleshooting
Step 1: Check Water Tank Installation
Ensure the water tank is installed correctly. Confirm you hear a click when installing the tank, and listen for the robot's voice prompt saying, "Water tank has been installed."
Step 2: Verify Water Tank Magnet
If the water tank is installed correctly but still not recognized, check if there is a magnet in the water tank (refer to the attached picture).
Conclusion
By following these troubleshooting steps, you should be able to resolve the issue of the water tank not being recognized or the absence of a voice prompt. If your problem persists, please contact our customer service team for further assistance.
🌟 Join Dreame Forum
Join the Dreame Forum to stay updated and connect with a community of users who share your interests. Subscribe now to dive into discussions, get expert advice, and explore the latest in robotic technology. See you there!