Introduction
Hey there! Are you experiencing issues with your X40 Ultra or X50 Ultra not entering under cabinets for cleaning? This can be frustrating, but there are several settings and steps you can check to resolve the issue. This FAQ will guide you through the troubleshooting process to help your robot clean those hard-to-reach areas effectively.
Troubleshooting
Step 1: Verify Collision-Avoidance Mode Setting
Please check if "Collision-Avoidance Mode" is enabled on your robot. If this is enabled, the robot will not perform inline cleaning on walls and ledges under cabinets.
You can check or turn off this switch by following the following path: Settings > Floor Cleaning Settings > Collision-Avoidance Mode.
Step 2: Verify Mop Extension for Gap Cleaning Settings
Please confirm whether your robot has the Mop Extension for Gap Cleaning function enabled. If not, it is recommended that you turn this function on for better gap cleaning.
You can open this setting by following the following path: Settings > AI-driven MopExtend Settings > Mop Extension for Gap Cleaning.
Step 3: Restart the Vac & Mop Mission
After completing the above steps, it is recommended that you turn on the Vac & Mop task in the ledge area under the walls and cabinets to see if the cleaning effect has improved.
Conclusion
By following these steps, you should be able to resolve the issue of your X40 Ultra or X50 Ultra not entering under cabinets for cleaning. If your problem persists, please take a video of the abnormal operation and contact our customer service team for further assistance.
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