Introduction
Hey there! Is your robot mopping the carpet when you only want it to vacuum? This can happen due to incorrect cleaning settings or a lack of designated mopping forbidden areas. This FAQ will guide you through the steps to troubleshoot and adjust your robot’s settings to ensure it only vacuums the carpet.
Troubleshooting
Step 1: Check Carpet Cleaning Settings
Please confirm whether the carpet cleaning settings in your robot application are set to "Vacuum & Mop" mode. If this mode is selected, the robot will vacuum and mop at the same time, so cleaning on the carpet is normal.
Step 2: Adjust Settings to "Vacuum" Mode
If you don't want the robot to mop the floor on the carpet, please change the cleaning setting to "Vacuum" mode. This way, the robot will only vacuum and not mop the floor.
Step 3: Set Up Mopping Forbidden Area
If the carpet has been set to "Vacuum" mode, but the robot is still mopping on the carpet, please set a mopping forbidden area for the carpet area in the application to prevent the robot from mopping in these areas.
Step 4: Save Settings and Restart the Robot
After saving your settings, restart the robot to ensure that the new cleaning mode takes effect.I
Conclusion
By following these steps, you should be able to prevent your robot from mopping the carpet. If your problem persists, please contact our customer service team for further assistance.
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