Introduction
Hey there! Are you experiencing issues with the mop pad not swinging out along the edge on your L20 Ultra, L10s Pro Ultra, X30 Ultra, or L10s Pro Ultra Heat? This feature is designed to enhance cleaning along edges and corners, and ensuring it works properly can improve your robot’s overall cleaning performance. This FAQ will guide you through the steps to troubleshoot and resolve this issue.
Troubleshooting
Step 1: Check Network Configuration
Ensure the robot is connected to the network. The automatic swing-out function for the mop pad is only available after network configuration.
Step 2: Configure MopExtend™ Settings
Go to Settings> select AI-driven MopExtend™ Settings > AI-driven MopExtend™ and confirm that the AI-driven MopExtend™ function is enabled.
Note the three modes for mop pad swing-out: Intelligence, Daily Mopping, and High Frequency. Each mode has a different cleaning strategy. Choose the mode that best suits your cleaning needs. For mop pad swing-out during each cleaning task, it is recommended to select the High Frequency mode in the AI-driven MopExtend™ function.
Conclusion
By following these steps, you should be able to resolve the issue of the mop pad not swinging out along the edge. If your problem persists, please contact our customer service team for further assistance.
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