Introduction
Hey there! Are you experiencing issues with your robot vacuum not charging properly? Charging problems can be caused by several factors, such as power issues or poor contact between the base station and the robot. This FAQ will guide you through the steps to troubleshoot and resolve these issues, ensuring your device can charge correctly.
Troubleshooting
Step 1: Check Base Station Power
The base station is not powered on. Ensure that both ends of the power cord of the base station are plugged in, and turn on the boat switch on the back of the base station (refer to the picture below).
Step 2: Check and Clean Charging Contacts
Poor contact between the charging contacts of the base station and the robot. Please troubleshoot as follows:
1. Cut off the power.
2. Clean the contacts.
3. Adjust the contact position of the charging contacts between the base station and the robot, then power on to check again.
Conclusion
By following these steps, you should be able to resolve charging issues with your robot vacuum. If your problem persists, please contact our customer service team for further assistance.
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