Introduction
Hey there! Are you experiencing an issue where no water is coming out from the base when washing the mop pad on your L20 Ultra? This can be caused by using incompatible cleaning fluids, blockages in the internal piping, or issues with the base station itself. This FAQ will guide you through the steps to troubleshoot and resolve this issue, ensuring your base station functions correctly during the mop pad washing process.
Troubleshooting
Step 1: Check for Cleaning Fluid
Ensure that you have not used cleaning fluid from other brands. Such products can cause blockages in the internal piping and water pump.
Step 2: Inspect for Blockages
Examine the seal plug and piping inside the clean water tank for any foreign objects that might be causing a blockage.
Step 3: Test the Base Station
Remove the robot and press and hold the dock button on the base station for 3 seconds to check if water comes out.
If water flows, rinse the bottom of the base station and briefly press the return button to recycle the clean and waste water. If no water is produced, unplug the power supply of the base station, wait 30 seconds, and then plug it back in to see if the issue is resolved.
Conclusion
By following these steps, you should be able to resolve the issue of no water coming out from the base when washing the mop pad on your L20 Ultra. If your problem persists, please contact our customer service team for further assistance.
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