Introduction
Hey there! If you find that the roller brush on your H12 Pro is not completely dry after using the drying function, it can be a common issue related to the drying process or the condition of the roller brush itself. This problem can be resolved by checking a few key components and ensuring the correct use of the drying feature. Here are some steps to help you address this issue effectively.
Troubleshooting
Step 1: Filter Check
Ensure that the filter element is correctly installed and not wet. A wet or improperly installed filter can affect the drying efficiency of the roller brush.
Step 2: Automatic Drying Mode
Verify if the vacuum is in automatic drying mode. Note that independent drying mode may not fully dry the roller brush due to varying temperature and humidity levels. If it is not completely dry, press and hold the self-cleaning button again to enter independent drying mode for another test.
Step 3: Regular Drying
We recommend using the automatic drying feature after each self-cleaning cycle. Also, check if the roller brush is severely damaged and needs replacement.
Conclusion
By following these troubleshooting steps, you should be able to resolve the issue of the roller brush not being completely dry after using the drying function on your H12 Pro. If your problem persists, please contact our customer service team for further assistance.
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