Introduction
Hey there! If you're experiencing issues with the roller brush not rotating properly or making unusual noises in your H12, H13 Pro, or H14 series cleaning device, it can be quite frustrating. This problem is often due to improper installation or misalignment of the roller brush with the motor. However, with a few simple steps, you can ensure the roller brush is correctly installed and functioning smoothly.
Troubleshooting
Step 1: Check the Installation Position
Make sure one end of the roller brush is properly aligned with the motor. The shaft of the roller brush should be fully inserted into the drive block of the motor
Step 2: Press Hard
Gently press the roller brush hard to make sure it fits tightly against one end of the motor.
Step 3: Check the Fasteners
If the roller brush has fixed screws or buckles, make sure these fixings are tightened in place to prevent loose installation.
Step 4: Check the Connection
Confirm that there are no foreign objects or obstacles between the roller brush and the drive block, which may cause a poor connection.
Step 5: Try to Turn the Roller Brush
After confirming that everything is installed correctly, gently turn the roller brush to see if it can rotate smoothly.
Conclusion
By following these troubleshooting steps, you should be able to resolve the issue of the roller brush not rotating or making unusual noises. If your problem persists, please contact our customer service team for further assistance.
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