Introduction
Hey there! We understand that it can be frustrating when certain areas or corners are missed during cleaning, even though they are accessible during a whole-house cruise. This FAQ aims to provide you with insights and troubleshooting steps to ensure your robot operates optimally.
Troubleshooting
Step 1: Real-time Map Updates
The existing map will be updated automatically during cleaning. The side brush, main brush, and mop pads will rotate normally. However, to prevent these parts from getting stuck, certain areas or corners (such as multi-wheel tables and chair legs) may be recognized as walls or obstacles. In such cases, the robot will avoid them during cleaning. We recommend tidying up these items on the floor before operating the robot.
Step 2: Whole-House Cruise
The whole-house cruise feature allows the robot to navigate to designated areas based on your map scenarios without performing cleaning. Hence, the robot can reach areas and corners not recognized as walls or obstacles during regular cleaning.
Conclusion
By following these steps, you should be able to resolve the issue of some areas or corners being missed during cleaning on your L20 Ultra. If the problem persists, please contact our customer service team for further assistance.
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