FAQ for "Cannot Charge" Issue

Introduction
Hey there! Experiencing issues with your Dreame vacuum cleaner not charging properly can be frustrating. This FAQ provides a structured approach to troubleshoot and resolve charging problems, ensuring your robot is back to its cleaning duties in no time.

Troubleshooting

1. First, please confirm whether the base station is powered on normally. Check whether the rocker switch on the back of the base station is turned on and make sure that the indicator light of the base station is on normally.

2. Next, please check whether the adapter plug is loose or damaged. Re-insert the adapter. If the adapter is damaged, it is recommended to replace it with a spare adapter to charge the robot.

 

3. Please wipe the charging shrapnel on the charging base to ensure that the charging shrapnel can rebound normally. At the same time, also wipe the charging contact piece on the robot. Place the robot correctly in the base station for charging, charge for 2 to 3 hours, and observe the power information in the app to see if it can charge normally.

 

4. Confirm whether the robot is placed upside down. If so, please correctly position the robot inside the charging station for charging.

Conclusion
By following these troubleshooting steps, you should be able to resolve most charging issues with your Dreame vacuum cleaner. If your problem persists, please contact our customer service team for further assistance.