Introduction
If your robot encounters issues with overcoming step obstacles—such as failing to climb single steps, double steps, or ramps, or misjudging step heights due to environmental factors—this FAQ will guide you through targeted troubleshooting steps. Please refer to the corresponding sections below based on your specific step scenario to resolve the problem.
Troubleshooting
1. Single steps with a height of ≤40mm cannot be overcome
a. Try using the app to assist with obstacle navigation by going to [Map Editing - Threshold - Add Threshold].
b. Check the color of the steps; if they are black or dark-colored, the threshold color may be too dark, resulting in insufficient light reflection, which could lead to height recognition errors.
c. If the robot still cannot overcome the obstacles after adding the threshold, you may want to consider purchasing a ramp to assist with obstacle navigation.
2. Double steps with a height of less than 60mm cannot be overcome
a. The robot is set to asynchronous obstacle navigation by default (bar-style).
b. If the robot cannot pass through, you can switch to synchronous obstacle navigation. The path is: 【Settings】--【Obstacle Crossing Settings】--【Synchronous Obstacle Navigation】.
c. The robot's ability to climb slopes successfully is related to the length, width, and gradient of the ramp. A steep gradient can easily cause the robot to reverse after detecting obstacles. The success rate of overcoming obstacles also has a degree of probability; the current ground conditions may be too complex and exceed the robot's capabilities. We recommend purchasing a ramp to assist with obstacle navigation or using zoned cleaning to first clean areas that the robot can access.
3. Double steps with a height of less than 80mm cannot be overcome
a. The robot can navigate a laboratory scenario with heights of 40mm + 80mm + 40mm, but this height represents the robot's extreme limits.
b. In home environments, due to their complexity and variability, there is a probability that the robot may not be able to overcome such obstacles.
c. We recommend purchasing a ramp to assist with obstacle navigation or using zoned cleaning to first clean areas that the robot can access.
Conclusion
If you have followed the above troubleshooting steps and your robot still cannot overcome step obstacles, please contact our customer service team for further assistance.
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