Problem description
“I rarely have hair longer than 30 cm, yet I still find strands wrapped around the drum—should the anti-tangle felt tip not prevent this?” Please review the following information to decide whether what you see is normal or if further troubleshooting is needed.
The drum has been treated to prevent hair tangling (it has a felt tip at the end), so in a normal household environment, a small amount of hair below 30cm should not become tangled. However, if there is a large amount of hair, it may cause tangling in the machine, and you will need to remove the drum and clean it promptly.
Conclusion
If your problem persists, please contact our customer service team for further assistance.
If your problem persists, please contact our customer service team for further assistance.
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