Why does the offset circular side brush still get clogged with hair?

“I thought the offset design was anti-tangle, yet I still find hair wrapped around the axle— is this normal?” Please review the following information to decide whether your observation is expected or if further action is needed.

 

The side brush uses an offset circular design that helps prevent tangling; however, it can still become entangled with a large amount of hair, so it is necessary to clean the side brush regularly.

 

 

If your problem persists, please contact our customer service team for further assistance.

 

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