Why is the video monitoring option greyed out during cleaning?

“I tap the camera icon while the robot is running but nothing happens— is the camera broken?” Please check the following information to understand when the video feed is purposely disabled.

 

To ensure the cleaning efficiency and accuracy of the machine, video monitoring cannot be used during the main unit's cleaning process. Please activate video monitoring when the main unit is not on a task.

 

If your problem persists, please contact our customer service team for further assistance.

 

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