What to do if the base still reports “cleaning disc not installed”?

If you have inserted the cleaning disc yet the voice prompt keeps repeating “install the cleaning disc”, follow the steps below to clear the false alarm.

 

Step 1 – Remove the disc and check that the filter bracket is fully snapped in and not cracked or bent.
Step 2 – Test the two magnets on the back of the bracket with a metal object; replace the disc if magnets are missing or have lost strength.
Step 3 – Re-insert the disc until you hear the rear latches click; gently tug to confirm it is locked.
Step 4 – Unplug the base for 1 min, reconnect power, and allow the robot to re-detect the disc.

 

If your problem persists, please contact our customer service team for further assistance.

 

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