Problem description
“My old robot finished washing in 90 seconds; this one always uses 4-5 minutes. Is something wrong?” Please check the following information to decide whether the time span is normal.
The cleaning time for the mop is relatively long. The self-cleaning process of the roller requires a normal duration of 4-5 minutes. This longer time is due to the extended self-cleaning cycle, which includes the roller, roller cavity, and hanging strips. Additionally, because it uses flowing water for cleaning, there are processes involving fresh water replenishment from the main unit, wastewater drainage, and self-cleaning actions, which contribute to the overall longer duration. This is all designed to ensure a better cleaning result.
Conclusion
If your problem persists, please contact our customer service team for further assistance.
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