This article is intended to help you resolve the issue of the robot spinning in place. Please follow the troubleshooting steps below accordingly.
1. Confirm the robot’s behavior
First, please confirm whether the robot spins in place after leaving the base station and whether it can then proceed with normal cleaning.
This brief spinning behavior is a normal response as the robot performs positioning and self-check after leaving the base station.
2. Check for issues during cleaning
If the robot continues spinning in place during the cleaning process, please check whether the rear drive mechanism is blocked by any foreign objects. You may try the following steps:
Clean and wipe the rear drive components to ensure that no debris is affecting normal operation.
Turn off the robot and restart it to see whether the issue is resolved.
3. If the issue persists
If the problem still exists after completing the above steps, please:
Provide a short video showing the abnormal behavior, and
Contact our customer support team for further assistance.