Thank you for contacting Dreame Customer Care. We are happy to assist you and always strive to provide you with the best possible service experience.
If you have purchased one of our products, please find your order invoice or proof of purchase using the methods below and provide it to our customer support team.
With this information, we can quickly locate your order and provide more efficient assistance, helping to save your valuable time.
Shopify(Official website)
You could refer to below steps to download the invoice for your Shopify order:
- Visit https://www.dreametech.com/.
- Log in to your account.
- Find the order.
- Click "Download Invoice"
For us to verify the order accurately, kindly ensure the screenshot contains the following details:
- Order Number
- Sold by (seller information)
- Purchase Date
Amazon:
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You could refer to below steps to download the invoice for your Amazon order:
- Go to Your Orders.
- Select Invoice underneath the order number.
- Select Print this page for your records on the top of the order summary.
- Select your browser's print button.
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You may also send us a screenshot from your Amazon app (Amazon App → Your Orders → Order Details). For us to verify the order accurately, kindly ensure the screenshot contains the following details:
- Order Number
- Sold by (seller information)
- Purchase Date
eBay
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You can download the invoice by following the steps:
- My eBay-Purchase History-View order details-download invoice
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You may also send us a screenshot from your eBay app (My eBay → Purchase History → search 'dreame'). For us to verify the order accurately, kindly ensure the screenshot contains the following details:
- Order Number
- Seller information
- Purchase Date
Tiktok
Please contact the buyer customer service team for further assistance by following these steps:
- Go to the store page.
- Click on "Orders."
- Locate and click on the specific order.
- Click on "Help."
- Scroll down to find [Customer Service] and select "Submit a ticket" or "Live chat."
For us to verify the order accurately, kindly ensure the screenshot contains the following details:
- Order Number
- Sold by (seller information)
- Purchase Date
Please check the sample invoice or order screenshot images for your reference.
BestBuy(online store)
You can find your online order information in 2 places:
- In the subject line of your order confirmation email. Please provide the screenshot with order date/order number/product/seller name(sold by).
- In your order history (if you placed the order using your My Best Buy account). Please provide the screenshot with order date/order number/product/seller name(sold by).
Or download the order receipt in order history.
Bestbuy (Offline Store)
Please provide the purchase receipt as follows with store name/product name/purchase date/order amount.
Walmart(online store)
Track your order on Walmart:
- Log into your Walmart.com account or open the Walmart app..
- Select Account.
- Select Purchase history.
- Scroll to the order of Dreame product you purchased and open the order details.
- Provide the screenshot with order date/order number/seller name/product.
Dreame Official Offline Store
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After you place your order at a Dreame official offline store, the store will send you an order confirmation email. You can provide a screenshot as shown in the image below. It should include:
- Purchase date
- Purchase amount
- Purchase items
- Purchase of Number
- Seller Name
- You can also provide us with a paper invoice from a Dreame official offline store.
Target:
Please provide us with your PDF invoice or a screenshot. It should include:
- Purchase date
- Purchase amount
- Purchase items
- Purchase of Number
Costco
Please provide us with your PDF invoice or a screenshot. It should include:
- Purchase date
- Purchase amount
- Purchase items